Shipping policy

Shipping Policy

Where We Ship

We ship to Sweden, the European Union, the United Kingdom and the United States.

Shipping Rates

We offer free shipping on all orders to Sweden, the European Union, the United Kingdom and the United States. No minimum purchase is required. Shipping costs are 0 SEK for Sweden, 0 EUR for the EU market, 0 GBP for the United Kingdom and 0 USD for the United States. Express shipping is also free in Sweden.

The exact shipping cost for your order is shown at checkout before you pay.

Processing Time

We process orders within 5–10 business days (Monday to Friday, excluding public holidays). You receive an order confirmation by email as soon as you place your order.

Delivery Times

After your order has been processed, delivery usually takes:

  • Sweden, standard shipping: 5–8 business days
  • Sweden, express shipping: 1–2 business days
  • European Union: 5–8 business days
  • United Kingdom: 5–8 business days
  • United States: 5–8 business days

The estimated delivery time is also shown at checkout. If we cannot ship your order within the time we stated, or within 30 days if no time was stated, we will tell you by email. You can then choose to accept the new date or cancel your order for a full refund.

Tracking

When your order ships, we email you a tracking link so you can follow your parcel.

Duties, Taxes and Customs

  • EU and UK: VAT is included in the price you pay at checkout. Any applicable local customs duties and import charges are payable by the customer on delivery.
  • USA: Any applicable sales tax is shown at checkout. Any applicable local customs duties and import charges are payable by the customer on delivery.

Lost, Delayed or Damaged Parcels

If your tracking has not updated for 7 days, or your parcel arrives damaged, email us at nordscrub@outlook.com with your order number. We will investigate with the carrier and send you a replacement or a refund if your parcel is lost or damaged in transit.

Wrong Address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can change the address only before the order has shipped. We are not responsible for parcels that cannot be delivered because of an incorrect address given at checkout.